Conduct cost-effective surveys that are confidential and anonymous;
	Take the pulse of underlying attitudes and opinions;
	Effectively pinpoint and address issues that affect their business;
	Develop customised surveys to suit specific needs and customer groups;
	Monitor the 'pulse' of staff, clients or candidates on an ongoing basis;
	Reinforce to clients and candidates, in a tangible way, that you really care what they think.

PeoplePulse delivers ...

	Direct and confidential feedback - with the additional option of using PeoplePulse as an 'unbiased' third party to increase credibility;
	Red flags concerning management's effectiveness or company performance;
	Timely feedback on business processes and client and candidate satisfaction;
	A diagnosis of internal staff morale and the well-being of the organisation;
	A read on both internal trends and wider business sentiment;
	Actionable information that impacts the bottom line.

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A customer feedback program should be viewed not as "market research" but as an (ongoing) operating management tool - Frederick F. Reicheld, Director of Bain Consulting and renowned customer loyalty expert.

PeoplePulse Modules:

People Pulse is offered in four modules that can be purchased as a complete package, or separately if desired:

Module One: Staff Pulse.

Staff Pulse is used to measure employee satisfaction, loyalty and feedback. Typical survey topics include:

	Overall perception of the company and its corporate identity;
	Commitment to corporate vision and goals;
	Perception of customer service delivery;
	Suggestions for improving business processes and systems;
	An assessment of internal communications and feedback on management style;
	Training needs analysis;
	Effectiveness of reporting systems and organisational structure;
	Barriers to individual advancement and corporate success;
	Opportunities for productivity enhancement;
	Level of job satisfaction and loyalty;
	Feedback on compensation, benefits and training;
	Exit interviews - understanding why staff leave and an organisation can improve.

For a full list of common surveys conducted by HR Departments using PeoplePulse - click here.

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Module Two: Candidate Pulse.

Candidate Pulse is used to monitor the satisfaction and feedback of job seekers - whether they are applicants, short-listed candidates or recently placed candidates. Typical survey topics include:

	Job applicants - feedback on recruitment process and job status communication;
	Short-listed applicants - feedback on interview performance and effectiveness of communication process;
	Placed candidates - satisfaction and feedback with recruitment process. Ideas for improvement;
	Annual candidate satisfaction and needs analysis surveys;
	Continuous candidate satisfaction surveys (eg. hosted 24x7 on the candidate section of your website).

Module Three: Client Pulse.

Client Pulse is used to monitor the satisfaction, feedback and hiring intentions of clients - whether they are internal clients of HR departments or external clients of recruitment agencies. Typical survey topics include:

	Post-placement client feedback and satisfaction;
	Annual client satisfaction and needs analysis surveys;
	Continuous client satisfaction surveys (eg. hosted 24x7 on the client section of your website);
	Salary surveys - fast and low cost salary data provided directly by your client base;
	Analysis of current skills in demand;
	Employer hiring intentions.

Module Four: Market Pulse.

Market Pulse is used for casual market research activities. Survey topics typically include:

	Trend surveys - client opinion on topical issues to help generate PR or gain deeper insight (eg. 'How big an issue is Office Bullying?');
	Feedback - Gain insight on new initiatives (eg. a new graduate program). Survey can be performed either pre or post rollout;
	Branding Research (eg. How likely is it that you would recommend our company to a friend as a good place to work?);
	Website evaluation surveys - (eg. evaluating the satisfaction of departing website visitors).

Want to make an obligation-free enquiry to discuss how PeoplePulse can help you to make better business decisions? Just use our online product demo request form, OR phone us on +61 2 9232 0172.

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